Customer Service – CashCowPro

Optimizing Your Business In Q4

Q4 is your big chance to sell a whole lot of product, so most FBA sellers spend the quarter focusing single-mindedly on unit sales.

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Amazon FBA: Passive Income Business?

Some people want to treat their FBA business as passive income. They source the product, launch it, and then just leave it to tick over.

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It’s time to say goodbye – when it’s time to shut a listing

Sometimes, despite all the care you take over product selection, you end up with a product that just isn’t selling. And if nothing you try has any effect on sales, you may need to say goodbye to that product – close that listing and move on.

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Minimizing the cost of your Amazon returns

The cost of returns is one you probably didn’t think about when you started your FBA business, but it can be a major cost of business. It can take away over a quarter of your profit without your realizing it!

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How to write a good product listing

To write a great product listing you can’t just say what your product is, generically. In a brick-and-mortar shop, you can get away with having a SKU called ‘shirt’ or ‘sweater’. Customers can look at the label to see what fabric it’s made of or what size it is. On Amazon, you need to be much more specific.

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How to differentiate your product

They used to say “Build a better mousetrap and the world will beat a path to your door.” Not any more. Type “mousetrap” into Amazon and you get 631 results. How on earth can anyone choose?

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Help, Supply Chain Issues!

Supply chains all over the world have been disrupted, and it’s costing more to ship products, too. It’s hurt most businesses over the last year, and according to research group IHS Markit, it’s likely to continue this year.

But there are a lot of things you can do to help your business. So let’s look at ways around the supply chain issue.

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Help your customers pamper themselves

Although the pandemic is certainly not over, we seem to have entered a new phase, with many people vaccinated and boosted, and life is becoming a bit more “normal” day by day. Emotionally, 2020-2021 were years of fear and grief when people turned in on themselves and wanted a safe cocoon. Now, people are beginning to want to pamper themselves; they’re starting to travel again, and they want to buy products that will help them get the most out of life.

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Ways to delight your Amazon customers

There are quite a few ways you can go beyond the basic buy/sell transaction and give your customers something they’ll value. We’ve summarized some of the best here.

A personal touch

Whenever I buy on eBay, it’s always so nice to get a card in the box that says something like “Hope you like this, please just let me know it arrived safely – or get in touch if anything’s wrong”. Yes, that’s in the terms and conditions, but it is so nice to get the message direct – even more so if it’s handwritten and signed.

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